_x000D_
WEEK 4 :Key Assignment Draft_x000D_
_x000D_
Part 1:_x000D_
_x000D_
From Chapter 10 in your textbook, read the background about the multinational package delivery company that is well-known from its brown trucks. Then, answer the following question in a 1-page document using APA style:_x000D_
_x000D_
What do you personally know about this company, and how does this impact your perspective of the company as a current or potential customer?_x000D_
Part 2:_x000D_
_x000D_
This week, you will combine the work you have done thus far in this course to create a visual picture of what defines customer service excellence. Describe how all of the previous material could or should be used to inform your newly hired HR manager about how customer service should be done at your company. You are being promoted to Vice President, and you want to make sure that your legacy of great customer service continues when you move up to your new position. Complete the following:_x000D_
_x000D_
Create a PowerPoint presentation of 12 slides with content that can be used to teach concepts related to customer service excellence._x000D_
Include Speaker Notes pages with 150–250 words per content slide to allow for others to present your work without any other reference materials._x000D_
Please submit your assignment._x000D_
_x000D_
For assistance with your assignment, please use your text, Web resources, and all course materials._x000D_
_x000D_
Reference_x000D_
_x000D_
UPS. (2017). Retrieved from https://www.ups.com/us/en/Home.page_x000D_
_x000D_
_x000D_
_x000D_
The Week 5 IP will consist of two parts:_x000D_
_x000D_
Part 1:_x000D_
_x000D_
For the final Key Assignment in this course, you will need to discover how measurement and continuous improvement are part of success in customer service excellence. Complete the following for the first part of this assignment:_x000D_
_x000D_
Find 2 articles, one that describes how customer service excellence is measured and the other on how continuous improvement can be practiced. _x000D_
These articles need to be verified to be valid and from a source that can be used in academic writing._x000D_
Include a summary of each article into your current PPT presentation from Week 4. _x000D_
Part 2:_x000D_
_x000D_
After you have gathered your final content from Part 1 of this assignment, complete the following: _x000D_
_x000D_
Include the summary of your article reviews into your slides from Week 4. This is a culmination of all of the work you have done in this course throughout the 5 weeks._x000D_
You will have a total of 14 content slides with 150–250 words of Speaker Notes that will be submitted for your final grade._x000D_
Remember that this needs to have the quality and content to be presented to an incoming HR Manager after your recent promotion to Vice President._x000D_
Please submit your assignment._x000D_
_x000D_
_x000D_
_x000D_
_x000D_
Please make this ORIGINAL, Please use chapter 10 and “UPS. (2017). Retrieved from https://www.ups.com/us/en/Home.page” as two of the references _x000D_
I will send you the link of chapter 10_x000D_
PLEASE NOTE THIS IS TWO PART _x000D_
WEEK 4 is the first part and WEEK 5 is the second part_x000D_
THIS IS TWO ASSIGNMENTS, IN ORDER TO COMPLETE WEEK 5 Asignment you need to complete week 4 assignment first. One of the Reference must be this book chapter seven _x000D_
this assignment must be done by 05/28/2021_x000D_
THIS ASSIGNMENT MUST BE DONE CORRECTLY